Terms of Service

Terms of Service

Please read these terms carefully before using Elder's Cloud. These terms govern your use of our church management platform and services.

Last updated: January 15, 2024

Service Commitments

We're committed to providing reliable, secure, and compliant church management services to support your ministry.

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Service Availability

99.9% uptime guarantee with scheduled maintenance windows

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Data Security

Enterprise-grade encryption and security measures

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Support

24/7 technical support for all subscription plans

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Compliance

GDPR, CCPA, and other privacy regulation compliance

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Backup

Daily automated backups with 30-day retention

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Updates

Regular feature updates and security patches

Acceptance of Terms
  • By accessing or using Elder's Cloud, you agree to be bound by these Terms of Service
  • If you disagree with any part of these terms, you may not access our service
  • These terms apply to all users, visitors, and others who access or use the service
  • We reserve the right to modify these terms at any time with notice to users
  • Continued use after changes constitutes acceptance of new terms
Service Description
  • Elder's Cloud provides church management software and related services
  • Services include member management, financial tracking, event scheduling, and analytics
  • We provide hosting, maintenance, and technical support for the platform
  • Services are provided on an 'as is' and 'as available' basis
  • We may modify, suspend, or discontinue services with reasonable notice
User Accounts and Responsibilities
  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • You are responsible for all activities that occur under your account
  • You must comply with all applicable laws and regulations
Acceptable Use Policy
  • Use the service only for lawful purposes and in accordance with these terms
  • Do not use the service to transmit harmful, offensive, or illegal content
  • Do not attempt to gain unauthorized access to our systems or other accounts
  • Do not interfere with or disrupt the service or servers
  • Do not use the service for commercial purposes without proper authorization
Data and Privacy
  • We collect and process data as described in our Privacy Policy
  • You retain ownership of your church's data and content
  • We implement appropriate security measures to protect your data
  • You are responsible for the accuracy and legality of data you upload
  • We may access your data to provide support and maintain the service
Payment and Billing
  • Subscription fees are billed in advance on a recurring basis
  • All fees are non-refundable except as required by law
  • We may change our pricing with 30 days' notice to existing customers
  • Late payments may result in service suspension or termination
  • You are responsible for all taxes associated with your use of the service
Intellectual Property
  • Elder's Cloud and its original content are owned by our company
  • You retain ownership of content you create and upload to the service
  • You grant us a license to use your content to provide the service
  • You may not copy, modify, or distribute our proprietary materials
  • Trademarks and service marks remain the property of their respective owners
Limitation of Liability
  • Our liability is limited to the amount you paid for the service in the past 12 months
  • We are not liable for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for data loss or corruption
  • These limitations apply to the maximum extent permitted by law
Termination
  • You may cancel your account at any time through your account settings
  • We may terminate accounts for violation of these terms
  • Upon termination, you will lose access to your account and data
  • We may retain certain data as required by law or for legitimate business purposes
  • Provisions that survive termination include payment obligations and intellectual property rights
Governing Law
  • These terms are governed by the laws of the jurisdiction where our company is based
  • Any disputes will be resolved through binding arbitration
  • Arbitration will be conducted in accordance with applicable rules
  • You waive your right to a jury trial or class action lawsuit
  • Small claims court actions are not subject to mandatory arbitration

Questions About These Terms?

Our legal team is here to help clarify any questions about our terms of service or your rights and responsibilities.